How do I initiate a return or exchange?

We're sorry you didn't love your Melanin Beauty Skincare product! Due to the nature of our product being so personal and for hygienic and safety reasons we cannot accept returns. We will however, honor exchanges of unopened product with an RA number issued by customer service at within 7 days of purchase. If it was our shipping mistake, we will for sure make things right! Returns will need to be sent with a tracking number at the expense of the customer.

How long does it take to process a return?

After your product(s) have been received, credit card refunds usually take 5-10 business days to appear on your statement.

What should I do if I receive the wrong product?

If you received a product different from the one that you ordered please contact us at and we’ll be sure to get you the products you ordered!